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Trouble Accessing Tellus on Android?

Virginia Raike

There’s a distribution hiccup caused by the Google Play Store that’s keeping us apart! Fortunately, we have a solution for you. You may be having some trouble if you’re on Android and have updated your app on 02/02/2022.

Follow these instructions to regain access:

Step 1:
Close the Tellus App

Step 2:
Close the Google Play store and/or “Force Stop” the Google Play Store app (Settings>Select ‘Google Play Store’>choose Force Quit).
*This will cause the Google Play Store app to grab the latest version of the app.*

Step 3:
Re-open the Google Play store and search for Tellus App or use the direct link: https://play.google.com/store/apps/details?id=com.zilly.zilly&hl=en

Step 4:
Re-check the app version is set to 2.32.0 from the Google Play store, which can be found near the bottom of the Tellus App download page

Step 5:
Update the app to version 2.32.0 or re-install the app if you’ve uninstalled it

Step 6:
Re-open the Tellus App

Step 7:
Login

Follow the steps above, and once you have re-gained access, kindly let us know. We want to make sure you have access to your account; if you continue to have issues with the app, please contact us by email at support@tellusapp.com.

Best Regards,
Tellus Team