At Tellus, security is built into everything we do. With every step, with each new development, we are constantly reflecting on how to maintain and improve our security and privacy settings for our users so that you know your information is secure with us.
Tellus uses industry leading safeguards to keep your financial information secure. We never store credit card data on our servers or your phone. Other financial data we need to store is protected with multiple layers of bank-grade, RSA-key encryption and firewalls. Tellus encrypts all communication to and from our servers over the Internet and follows the most recent and up to date encryption protocols so that all your financial transactions are private.
Tellus uses bank-grade encryption and validation. Payments are securely transmitted through the Automated Clearing House (ACH) and Federal Reserve. The Federal Reserve is the gold standard for transferring money from one bank to another between unrelated parties in the U.S. Your account information is encrypted and kept secure.
We never store your actual password on our servers, but store it in a secure hash with bcrypt. Tellus encourages all users to think of non-standard passwords with upper- and lower-case letters, numerals, and symbols. On iOS, we offer the additional security measure of touch or face identification.
If you are coming to Tellus from another property management platform, our engineers will help you seamlessly migrate your data over to our system. We will work with you until you’re comfortable with the app and all your data is in the right place.
Your data is kept secure, but always available to you whenever you need it. You never have to worry about losing anything, since everything is stored in the Cloud.
Tellus gives you the power to share and export reports and other information with whomever you choose. We believe your data belongs to you, clean and simple. If you want to remove your data from our system, we will help you do so.
All your documents, chat logs, and financial records are securely stored and backed up in the Cloud. Our platform is hosted on Amazon Web Service, where all data is kept in a guarded facility with security cameras and 24/7 monitoring.
Payment Processing Certification
Tellus partners with trusted payment processors Plaid and Stripe to help you make and receive payments. These payment partners undergo regular third party testing and review, and are PCI Service Provider Level 1 certified (the most stringent level of payment security certification).
We know that trust isn’t given, it’s earned. We invite you to experience the peace of mind that comes from managing the rental experience with Tellus. If you have comments or concerns, please contact us, and a member of our support team will be happy to address them.