Getting Started for Renters

For renters looking to get set up with Tellus, here’s a quick guide to some of our most common onboarding questions.

  • How do I pay rent?

    Before paying rent to your landlord, you need to have already signed a lease and set up a payment method. Once those steps are complete, you can select the “Pay Rent” option from the dashboard to pay manually, or set up AutoPay to initiate automatic payments every month. Please note that it takes 3-5 business days for bank transfers to go through. Credit card payments occur instantaneously.

  • How do I set up a bank account?

    Select “My Wallet.” The easiest way to set up your bank account is to find your bank from our list of trusted financial institutions and log in with your online banking credentials (your username and password).

    If your bank does not appear on our list, or if you wish to verify your account without online banking credentials, you can input your account and routing numbers. Once we receive this information, Tellus will send you two micro-deposits for you to report back to us as part of our verification process.

    Logging in with your online banking credentials verifies your account instantly. Verifying your account through micro-deposits takes up to 48 hours.

    We take your financial security very seriously. Tellus partners with Plaid to deliver encrypted, private transactions that are never shared with third parties. If you have questions, please visit our Security page.

  • How do I review and sign a lease?

    Your landlord or manager will send you an invitation to join their property as a tenant. You will receive a notification when your lease is ready and available to sign. You can review the lease, ask your manager any questions, and sign the lease in Tellus.

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